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Scam alert

IrishPigeon
NewMember

Scam alert

Received a call from 083 365 2089 today which had an automated message stating there is a warrant out for my arrest for money laundering and drug trafficking etc. I saw others post about it on Facebook too. It told me to press 1 for something but I hung up but I am pretty sure this is some sort of scam to possibly catch people out of their money or whatnot. 

 

I have blocked the number on my device but I wanted to report it further to try help others as some people are vulnerable and will believe this sort of nonsense and could end up being scammed out of money or something. I tried reporting it with an agent through Three's Support Chat but she was asking for my account password etc which I honestly don't understand why that is needed to report a random number. I didn't trust it one bit and believed I was either still talking to a bot or she just didn't have a clue. Copy of chat below. Baffles me!

 

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You

 at 15:43, Apr 26:

Hi, I'd like to report a number that appears to be with 3 as a scam if that's possible?Read

Three Support

 at 15:43, Apr 26:

Hello! Please answer some questions about your account as they appear below

Three Support

 at 15:43, Apr 26:

Your full name

You

 at 15:44, Apr 26:

XXXXXXXXXXXThree Support

 at 15:44, Apr 26:

Your address

You

 at 15:44, Apr 26:

Speak to an agentRead

Three Support

 at 15:44, Apr 26:

Please enter your Date of Birth in this format DD/MM/YYYY

You

 at 15:44, Apr 26:

agent pleaseRead

Three Support

 at 15:44, Apr 26:

Sorry, I am not able to understand.

Three Support

 at 15:44, Apr 26:

Please enter your Date of Birth in this format DD/MM/YYYY

You

 at 15:44, Apr 26:

DD/MM/YYYYRead

Three Support

 at 15:44, Apr 26:

Please enter your 10 digit Irish mobile number in this format 08xxxxxxxx

You

 at 15:44, Apr 26:

XXXXXXXXXXRead

Three Support

 at 15:44, Apr 26:

Summary
Full Name:
Address:Speak to an agent
Date of Birth:
Phone Number:

Three Support

 at 15:44, Apr 26:

Just a moment…

Three Support Bot

 at 15:44, Apr 26:

Hi there! πŸ‘‹ I'm your Three Support Bot. What do you need help with? Select the most relevant option below.

Three Support Bot

 at 15:44, Apr 26:

What can I help you with?

Prepay Account Query

Billpay Account Query

My3 Web And App Support

Sales, Upgrade And Order Info

Broadband Tech Support

You

 at 15:45, Apr 26:

Agent pleaseRead

Three Support Bot

 at 15:45, Apr 26:

Please use one of the buttons below to let me know how I can help...

Three Support Bot

 at 15:45, Apr 26:

What can I help you with?

Prepay Account Query

Billpay Account Query

My3 Web And App Support

Sales, Upgrade And Order Info

Broadband Tech Support

You

 at 15:45, Apr 26:

None of themRead

Three Support Bot

 at 15:45, Apr 26:

You have been transferred into a queue to speak with one of our Care experts. Once connected please allow your agent a few minutes to review your query. Thanks for your patience.

Ginasha

 at 15:46, Apr 26:

Hi! I'm Ginasha your Three Messaging Specialist. I will help you to report the number.

Ginasha

 at 15:46, Apr 26:

Are you referring to XXXXXXXXXX?

You

 at 15:46, Apr 26:

no this is my own numberRead

You

 at 15:47, Apr 26:

I received a phone call from 083 365 2089 which announced that there is a warrant out for my arrest for money laundering and drug trafficking etc and asked me to press 1 to speak with them or similar. I'm not the only one to have received it today so it's undoubtedly a scam.Read

Ginasha

 at 15:47, Apr 26:

Did you receive scam call on XXXXXXXXXX?

You

 at 15:47, Apr 26:

YesRead

You

 at 15:48, Apr 26:

I couldn't find a place online to report the number to help others so thought I'd let ye know as it seems to be an 083 numberRead

Ginasha

 at 15:48, Apr 26:

Be rest assured let me check account first so I can help you.

Ginasha

 at 15:50, Apr 26:

If you think is a scam call so please dont provide any personal information such as PPS number, bank details or other personal data.

You

 at 15:50, Apr 26:

I got another phone call off another 083 number not long after that one but there was no one on the line of that one so I'm not sure if the second number is part of a scam alsoRead

Ginasha

 at 15:50, Apr 26:

Also from phone settings you can block the number

Ginasha

 at 15:50, Apr 26:

If you think is a scam call so please dont provide any personal information such as PPS number, bank details or other personal data.

You

 at 15:50, Apr 26:

Of course, I would never provide info like that and would love to get it reported or blocked somehow to help others as I know some people would fall in to the trapRead

Ginasha

 at 15:51, Apr 26:

Yes I will help to report the above number.

Ginasha

 at 15:52, Apr 26:

Let me validate your account now so I can get the above number escalated to concerned team now

Ginasha

 at 15:52, Apr 26:

Can I get two passwords set up on the account?It could be your memorable name and place.

You

 at 15:52, Apr 26:

Alright. Not sure why you need to validate my account when the number is nothing to do with me though? I'm just trying to help othersRead

Ginasha

 at 15:54, Apr 26:

Yes I understand but I need to validate the account in order to report the scam call

Ginasha

 at 15:54, Apr 26:

If you don't remember the passwords which you have already set up on account then tell me.

You

 at 15:54, Apr 26:

I don't trust this. I don't understand why that's needed. Forget it.

Yes I understand your concern please complete validation so I can report scam call complain

Ginasha

 at 15:55, Apr 26:

Can I get two passwords set up on the account?It could be your memorable name and place.

If you don't remember the passwords which you have already set up on account then tell me.

You

 at 15:56, Apr 26:

I refuse to give you my password. It should not be required to report a third party number. Goodbye

 

1 REPLY 1
Three_Deborah
3 Community Admin

@IrishPigeon Thanks for sharing the above. It is always good to be vigilant and I appreciate the warning for all our 3Community members πŸ’ͺ

 

The passwords that you were being asked for (memorable name/place) would have been 2 passwords set up by you sometime in the past. The idea around these is to have an added layer of security on your account profile with Three. Our web messaging agents need to access your account to forward the details of these scam calls to the relevant team. 

 

I get that your intention is to report these numbers in order to help others and you have done that here by calling out the scam number in your post. Blocking unknown and suspicious numbers is a great way to handle these. As an added note: watch out for SMS scams too. My uncle got one that looked like it was from his bank πŸ˜²