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Voicemail - can't connect

SOLVED
Emma5
Investigator

Voicemail - can't connect

Hello

 

Any solution for not being able to connect to voicemail?

 

I get the message "Sorry your call cannot be connected" when I dial 171.

 

Thanks 

1 ACCEPTED SOLUTION

Best Answer

Hi everyone, can I ask you all to restart your phone and dial 171 for me? Let me know how you get on 👍

 

@Ipainter1985 @Emma5 @Catty2020 @Gael @CMAS @Jean1 @SarahV @Robd1 

 

 

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47 REPLIES 47
Three_Deborah
3 Mod Retired

@Emma5 Hi there, did you deactivate your voicemail in the past? Is so, you'll need to re-activate it by dialing ##21#

Can you try that and let us know? 

Didn’t deactivate it. I know I have two messages but still can’t get through. I did get a new phone.. could that be it?

What phone did you get Emma? Have you only ran into difficulties since the new phone? 

iPhone ( had iPhone before)

I used to be able to connect to voicemail no problems

I understand. On the old iPhone, could you connect with no difficulties? 

Yes no problem.

Thanks for confirming Emma! Have you noticed any other numbers that you can't call? Or is it just your voicemail? 

Just voicemail

Can you pop me a PM with your full name, number, address, and date of birth Emma, please? I might need to have our tech team take a look at this for you.