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Christmas Guide


Christmas Guide

Hi there,


I'd like to take this opportunity to wish you and yours a Merry Christmas and a Happy New Year, from all of us here at Three Smiley Happy


We have gathered together some of the most common questions over Christmas, and if you need to contact us our opening hours are below.


Activate a new SIM

If you need to activate a new SIM card, check out the below article:


Get your orders in before 22/12/2015 at 2pm if they need to arrive before Christmas!


Track your order

You can track your order online here:


Troubleshooting service issues

If you run into any service issues over the Christmas period, check out the link below for troubleshooting steps. If these don’t fix your issue, contact Three using one of the available channels below.


Contacting Care

We’re online on the Community, Twitter, Facebook and during the below dates/times.


Christmas Eve: 9am – 8pm

Christmas Day: 8am – 4.30pm

St Stephens Day:  9am – 5.30pm

27th Dec: 9.30am – 6pm

28th Dec: 9am – 6pm

29th & 30th Dec: 9am – 8pm

New Year’s Eve: 9am – 6.30pm

New Year’s Day: 9.30am – 6pm


Then we’re back to normal hours for the weekend and into January 2016.



7am – 11pm every day:


Customer Care

Christmas Eve: 8am – 8.15pm

Christmas Day: 8am – 4.45pm

St Stephens Day:  8am – 6.45pm

27th, 28th, 29th & 30th Dec: 8am – 10.15pm

New Year’s Eve: 8am – 6.30pm

New Year’s Day: 8am – 10.15pm


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