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Getting Started on 3Community


Getting Started on 3Community

Hi there and welcome!


If you're new to these parts, I've put together this handy guide on how to get started.

I hope you enjoy your visit!



3Community Manager




Search is the quickest way to locate the information you’re after. Use the search box at the top right on desktop, or the search icon on a mobile or tablet. If you don’t find what you’re after you can always post your own question.


Click to Search




Prefer to jump straight into the community? Click the pink tabs at the top of the screen, here you’ll find the entire community at your fingertips.




Had a peek around the community already? If so you’ll no doubt want to join us, just hit Sign in button at the top right and log into My3 to link your community account. Don’t worry, you’ll be brought back to this page once you’ve finished.



Complete your Profile

To fully use the community you’ll need to verify your email address. Check your spam or junk folder if you haven’t received the verification email after 1 hour.


Choose your profile pic or avatar to show off your personality. You can change this as often as you like!


Choose a profile picture



Posting / Commenting

All our discussion boards are open for you to ask questions, share your thoughts, and help others. Once you’ve found a discussion board you’re interested in, just hit the pink ‘Start A Topic’ button to start a conversation with the community. For example, if you want to start a topic on an account related query and you're a prepay customer you can select "My Account" and then "Prepay" you'll then notice the pink "Start a Topic" button at the top right hand corner of the page. 


Or if you have anything you’d like to add to an existing conversation, simply click the pink ‘Reply’ button to add your thoughts.


Pssst, if you’re shy you can practice posting by clicking reply on this post to say hi!



Finding your posts

You’ll be able to find all your questions and comments on your profile page, and it is here that other members can also see information about you such as your posts, likes and solutions. Just click on your profile pic near the top of the page.



Liking / Solutions

You can like any of the posts or blogs around the community by any of our members. It’s like a virtual high five for something you agree with, or a way to say thanks for the help you’ve received!


If you started your own topic and your question has been answered, you can accept that answer as the solution. This helps others find answers to questions they have, and it also gives the person who answered your question a little boost in their ranking.



Private Messages

If a member of staff has asked you to send them a PM or private message, you can find the link to do this in their signature. You can also go to your inbox by clicking the Private Messages icon at the top of the page, where you can see received and sent messages, and compose a new message.  


You won't be able to send a private message until you have posted at least once on the community.


Go to your inbox