Pay as you go to Bill pay nightmare
I needed to switch from Prepay to bill and contacted 3 to do this.
I was talked through the online process by one of your agents so figured it was done correctly.
A new sim arrived in the post so i called 3 again and was told that the previous advice was incorrect.
In the meantime my actual number has disappeared. The number on my phone is now the temp number I was given. People can not contact me because the number is disconnected.
I have been trying to call for the last week to resolve this but I get hold music for 10 minutes and then default to a voicemail. I have no problem staying on hold if I am going to speak with someone to resolve this however, its more then vexing when your on hold and then end up at a voicemail.
Why did I decide to come back to 3 billpay????????????????
Re: Pay as you go to Bill pay nightmare
@DLark that's not an ideal situation and I'll do my best to help you out here. Send me a PM with your mobile number, full name, address and date of birth along with the temporary number you've been given.