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Pay as you go to Bill pay nightmare


Pay as you go to Bill pay nightmare



I needed to switch from Prepay to bill and contacted 3 to do this.

I was talked through the online process by one of your agents so figured it was done correctly.

A new sim arrived in the post so i called 3 again and was told that the previous advice was incorrect. 


In the meantime my actual number has disappeared. The number on my phone is now the temp number I was given. People can not contact me because the number is disconnected. 

I have been trying to call for the last week to resolve this but I get hold music for 10 minutes and then default to a voicemail. I have no problem staying on hold if I am going to speak with someone to resolve this however, its more then vexing when your on hold and then end up at a voicemail.



Why did I decide to come back to 3 billpay????????????????



3 Moderator

Re: Pay as you go to Bill pay nightmare

@DLark  that's not an ideal situation and I'll do my best to help you out here. Send me a PM with your mobile number, full name, address and date of birth along with the temporary number you've been given.