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Stuck abroad

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Stuck abroad

The My3 App cannot be downloaded where I am. I am stick in Asia during Covid-19. The old 3 account app on my phone worked fine for me up until these recent changes. Can someone report to Three.ie this problem. They are ignoring my complaint as it's not serious enough. I don't know what's more serious than being stuck in another continent in a pandemic?
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Re: Stuck abroad

Thank you. I downloaded it again on chrome and I got it it on my phone. I
can't login mind I just entered my username and password says "something
went wrong try later" but thank you for your persistence hopefully I can
login later.

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15 REPLIES 15
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3 Community Manager

Re: Stuck abroad

@Oliver59 Hi there, some apps are available from Play Store depending on region/country. Have you tried logging onto My3 via the website instead? 

 

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Re: Stuck abroad

Hi thanks for responding. I noticed that. The MY3 (Ireland) app is not
available on Google Store direct from here just Three UK and a few other
obscure Three apps. I actually did what you suggest first thing. I logged
in to My3 on my phone and tried to download it from there. Step by step I
just completed this as follows several times:

On my phone....

1. I log in to My3
2. Click on dropdown "My3 App"
3. Enter my telephone number
4. Click on Download app
5. Choice Apple Store or Google Stote choose Google
4. My3 (Three Ireland) opens
5. Only way to proceed is to Click on the big Green Box "Open in Play Store
App"
6. Message comes up "App not available in your country"

So, that doesn't work unless I should be doing something else?

Confused.
Oliver.
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3 Community Manager

Re: Stuck abroad

@Oliver59 Hmmmm, seems you're being directed to download the app. Can you try this https://login.three.ie/ ? Open it in your prefered browser  👌 

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Re: Stuck abroad

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Re: Stuck abroad

Hi can you post instructions because on not having any luck at all
downloading that Apk. Thanks.
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Re: Stuck abroad

It's not working. This is what I get when I click on download.
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Re: Stuck abroad

The APK app is Italian. I dont understand that language..not only that it asks for my number as a username. The new login is an email address and password. Please explain. One word replies do not help please detail thus Apk I just put up on my phone thank you.
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Re: Stuck abroad

Ok, this is for Three Ireland

https://apktada.com/download-apk/ie.three.my3

I downloaded it and was able to install it and login to My3 Account

 

The other link was Three Italy,so you can uninstall it