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T&Cs for iPhone Theft & Damage Ins Cover-May 2012

Lookout

T&Cs for iPhone Theft & Damage Ins Cover-May 2012

Where can I find a link to the full, relevant Terms and Conditions for an insurance policy for iPhone Theft & Damage Cover?

Policy start date May 2012

Previous O2 customer

 

Thanks

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7 REPLIES
Chatty lvl2

Re: T&Cs for iPhone Theft & Damage Ins Cover-May 2012

Hi @MP, you can check out all the info on insurance here: 3.ie/p29ar

Lookout

Re: T&Cs for iPhone Theft & Damage Ins Cover-May 201

Thank you for your reply Kelly.

 

I followed that link, nothing specifically about Terms and Conditions on that page.

 

Followed another link on that page http://www.three.ie/insurance/, and there are links to a policy document

 

i.e. http://www.three.ie/insurance/Mobile-Phone-Insurance.pdf

 

This is the policy document - not the Terms and Conditions. They are 2 separate documents.

 

Where can I get a copy of the Terms and Conditions that apply to my iPhone Theft & Damage insurance policy please? My policy started May 2012 and I was previously an O2 customer. The underwriter is Telefonica Insurance, not Zurich.

 

Many thanks

 

 

Anonymous
Not applicable

Re: T&Cs for iPhone Theft & Damage Ins Cover-May 2012

Hi @MP 👋 These are the Terms and Conditions on our website 👉 https://bit.ly/1j441fG If you still can't find what you need there, try the Terms and Conditions of your Insurance Provider, is it Pier or Zurich?

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Lookout

Re: T&Cs for iPhone Theft & Damage Ins Cover-May 201

Thanks for the fast response Kelly.

 

To be honest, I'm going around in circles here. I just want a link to the T&Cs that apply to my insurance policy!

 

This latest link you provided has 2 options:

 

1. Three Ireland
(Hutchison) Limited

http://www.three.ie/terms-conditions/three-ireland-hutchison-limited-terms-conditions/

 

or

 

2. Three Ireland Services (Hutchison) Limited
(formerly O2)

http://www.three.ie/web/legal/

 

Given that I was previously an O2 customer, migrated to Three, I assume that the 2nd link option applies.

 

That page has 8 different sections.

 

Thrawling through those I find that the Additional Services link brings me to the following page with further links to policy documents etc

 

http://www.three.ie/web/legal/additional-services/

 

This page does include a link to the policy document for iPhone Theft and Damage but there are no links

to Terms and Conditions that I can find.

 

Your suggestion "If you still can't find what you need there, try the Terms and Conditions of your Insurance Provider, is it Pier or Zurich", while appreciated doesn't really help as given that I took my policy out in May 2012, my insurer/underwriter was Telefonica, not Zurich or Pier.

 

To confirm this, I found this page and entered my phone number:

http://www.three.ie/phone-insurance/

 

Based on my phone number, I am brought to a page called "Three Protect: mobile phone insurance" where it states "You are on this page because you bought insurance before the 3rd December 2015".

 

http://www.three.ie/web/mobile-phone-insurance/

 

This page gives details for a claim and in the footer of the page it states:

"Three Protect is underwritten by Telefónica Insurance"

 

Kelly, I appreciate your assistance and I don't know if you are Three staff however I need someone from Three staff to tell me:

 

Where I can get a copy of the Terms And Conditions (not Policy document) that apply to my iPhone Theft and Damage phone insurance policy, taken out under O2 in May 2012.

 

It's a simple request.

 

Thank you.

 

 

 

 

3 Staff

Re: T&Cs for iPhone Theft & Damage Ins Cover-May 201

Can you PM me your full name, number, IMEI number of this phone, address and date of birth so I can access your account and follow up on this for you? 

Lookout

Re: T&Cs for iPhone Theft & Damage Ins Cover-May 201

PM'd you Martin.
3 Staff

Re: T&Cs for iPhone Theft & Damage Ins Cover-May 201

Just got back to your PM.