08-01-2018 08:37 PM
Where can I find a link to the full, relevant Terms and Conditions for an insurance policy for iPhone Theft & Damage Cover?
Policy start date May 2012
Previous O2 customer
10-01-2018 02:00 PM
Thank you for your reply Kelly.
I followed that link, nothing specifically about Terms and Conditions on that page.
Followed another link on that page http://www.three.ie/insurance/, and there are links to a policy document
This is the policy document - not the Terms and Conditions. They are 2 separate documents.
Where can I get a copy of the Terms and Conditions that apply to my iPhone Theft & Damage insurance policy please? My policy started May 2012 and I was previously an O2 customer. The underwriter is Telefonica Insurance, not Zurich.
10-01-2018 02:56 PM
Thanks for the fast response Kelly.
To be honest, I'm going around in circles here. I just want a link to the T&Cs that apply to my insurance policy!
This latest link you provided has 2 options:
1. Three Ireland
2. Three Ireland Services (Hutchison) Limited
Given that I was previously an O2 customer, migrated to Three, I assume that the 2nd link option applies.
That page has 8 different sections.
Thrawling through those I find that the Additional Services link brings me to the following page with further links to policy documents etc
This page does include a link to the policy document for iPhone Theft and Damage but there are no links
to Terms and Conditions that I can find.
Your suggestion "If you still can't find what you need there, try the Terms and Conditions of your Insurance Provider, is it Pier or Zurich", while appreciated doesn't really help as given that I took my policy out in May 2012, my insurer/underwriter was Telefonica, not Zurich or Pier.
To confirm this, I found this page and entered my phone number:
Based on my phone number, I am brought to a page called "Three Protect: mobile phone insurance" where it states "You are on this page because you bought insurance before the 3rd December 2015".
This page gives details for a claim and in the footer of the page it states:
"Three Protect is underwritten by Telefónica Insurance"
Kelly, I appreciate your assistance and I don't know if you are Three staff however I need someone from Three staff to tell me:
Where I can get a copy of the Terms And Conditions (not Policy document) that apply to my iPhone Theft and Damage phone insurance policy, taken out under O2 in May 2012.
It's a simple request.
10-01-2018 03:13 PM
Can you PM me your full name, number, IMEI number of this phone, address and date of birth so I can access your account and follow up on this for you?