@EP that's fantastic, appreciate the update
@Niamh_04112 by any chance were you asked to accept new Ts/Cs? It's part of the new iOS15.2. From what I understand apps like “iMessage” and “Find My” all failed until you accept Apple iCloud’s latest Terms and Conditions.
To accept the new Ts/Cs after you've updated to iOS 15.2, pop into Settings > click your name/phone name at the top where it’s got Apple ID / iCloud > Media & Purchases > iCloud and agree to new Ts/Cs.
I must admit I'm an Android user, so anyone here is invited to show a screenshot or upload a screen recording to help the others on this thread.
@Nathan_01669 @owall @AK1 sorry if I left out anyone 🤔
@Rude Hi there, sorry to hear that you are having difficulties activating iMessage. From the sounds of it you've done everything recommended on Apple support over here.
There is one last thing I want you to check. Sometimes when you port in, your "temporary" number sticks. So can you 👇
When you do all of this, try to activate your iMessage again. Let me know.
@Rude thanks for doing all the trouble shooting steps. You've ranked up to scout meaning you can send me a PM. Click on the "send me a PM" link in my signature please and include your full name, number, address and date of birth. When I have these details I'll start an investigation with our tech team 👌
Hi, I've seen a few people post about this before.
I just upgraded from the iPhone 7 to iPhone 13 (I bought it from iConnect & not Apple) and I cannot get my phone number to work on iMessage or Facetime. I appear to be able to sometimes use my email address to contact people but not always.I keep getting the same errors: "Activation Unsuccessful" or "An error occurred during activation" when ever I toggle either setting on and off and try to use my number.
I have:
And probably a lot more. I also tried your web chat but they told me to go into a Three store which I can't do for another few days.
Help!
Hi, I am also experiencing the same issue. I recently just put my 3 SIM card in, and have not been able to activate iMessage for 3 days. I have had no issues in the past and have gone through all of Apple's troubleshooting steps. I know of 2 other friends encountering this issue right now as well.
@EP @owall I've moved you both over here as you seem to be reporting something similar to @Matthew_06094. Thank you all for posting!
Can you both tell me what iPhones you are using and what price plans you have?
@Nathan_01669 The more examples we have the better so pop me a PM with your phone number, full name, address and date of birth so I can log this with our Tech team 👍