@Oisin_12111 Hi there, thanks for posting your idea. I've changed the status of the idea to 'Investigating' & sent it on to the relevant team. Once they get back to me with an update I'll let you know.
@Oisin_12111, @pizzahead77 Hi both, thanks for your patience while I had this looked into. I've spoken with the relevant team regarding charges for voicemail & there are no plans to make the voicemail free to call on our Bill Pay plans.
For this reason, I'm moving your Idea to 'Declined'. Thanks for submitting your Idea & we hope you continue to be active members of the 3Community 😊
Thanks for the follow up. Makes no sense to me but I guess I will continue to ignore any voicemails as I think it’s v poor to charge a bill pay customer for this basic service.