Great Phone Offers With All You Can Eat Data | Three.ie
3Community Menu

Broadband not working

Joanne_26064
Novice

Broadband not working

Our broadband has not been working all day. Making it impossible to work from home. Neighbours broadband is not affected. Can you resolve this issue urgently 

3 REPLIES 3
Three_Stacey
3 Community Admin

Hi @Joanne_26064  and welcome to 3Community.

 

I'd love to help you with this, so please let me know exactly what you're experiencing. Slow speed or disconnection? When did this start happening and is it constant or intermittent?

 

Hi, I spoke to customer service today & they resolved it. It was a mast issue plus our modem wouldn't pick up coverage afterwards even when the mast issue was resolved. But they sorted it, thanks 

That great to hear @Joanne_26064 I'm glad your back up and running 😊