Unlock IPhone - Bill Pay Customer but bought a PrePay Phone

[Add_23701]

Hi all,

I am a long time Sim Only Customer on Bill Pay. My old phone had broke so bought a new prepaid phone on Three to replace it.

I usually buy a sim when travelling to save on roaming costs, but I realised this IPhone is locked to Three.

I have been told by Customer Care that I need to top up by 100 euro on the prepaid Sim to unlock, but there is no point doing this as I have an ongoing Billpay contract for years. 

Is there any way to link the phone IMEI to my Billpay account instead of the Dummy Prepaid account so that I don’t have to pay money for a service that I don’t need?

Thanks!

[Three_Stacey]

Hi @Add_23701 and welcome to 3Community 👋

I'd love to help you with this, I'll need to have a look at your account so please pop me a PM with your name, number, full address and date of birth. I'll also need you to send me the make and model of the phone along with its IMEI and please let me know roughly when it was purchased and where if you can remember 👍