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Unless you have chosen the online billing option, you will receive your bill by post each month.
If you view a PDF of your Online Bill, you will see a simplified version of the image below, but the information is the same.
To view your bill online, log in to your My3 Account. From the dashboard, go to 'View All Bill'.
You can use this link to go directly to the View My Bill Page: View Bill
You will then see your most recent bill. You can view previous bills by changing the date in the top left-hand corner of the page. You can also download a PDF version of your bill.
The bill will show details of all calls and charges from the last billing period.
Bill Explanation
Page 1
A summary of your bill.
This page contains the following sections:
Section | Explanation |
Barcode | The barcode will be displayed on the top of the first page of your bill and will support the mail returns process. |
Since your last bill | Shows all payments received since your last bill along with any adjustments made on your bill. Balance Brought forward tells you the amount carried forward from your last bill. |
This month's bill |
Your monthly charges will appear here along with any additional charges, discounts or credits.
Usage charges where relevant will appear. Usage charges are divided up into the following groups:
Things to note:
Total charges before and after VAT are displayed.
The total bill amount and due date are displayed here also. |
Bank Giro |
The Giro slip will only appear on your bill if your selected payment method is cash.
To pay your bill, just fill in the Bank Giro slip and take to your nearest bank or post office. |
Page 2
On this page, you will find a detailed explanation of the sections of the bill, as well as useful information about other ways to pay, etc.
Page 3
Shows your account activity for the last month.
Section | Explanation |
Since your last bill |
Shows the account activity for your account.
This section will only appear on your bill if there is at least one charge/adjustment to your previous balance (i.e., a charge or adjustment that impacted the balance immediately).
Note:
|
Account level breakdown |
This section will appear if you have multiple phone numbers on your account.
The Account Level breakdown is divided into the following sub-sections:
Monthly Price Plan Charges - Displays recurring charges for your account.
Monthly Add On Charges - Displays monthly add on charges for your account.
Services - Shows any services configured on your account.
Once-off charges - Shows all account level once-off charges.
Discounts and credits - Shows all account level discounts and credits.
User Summary Note: This section is only displayed where you have multiple subscribers (i.e., phone numbers on the account). This information will be presented even if monthly charges, discounts, or other charges do not apply:
Total before VAT Shows the total charges on your account before VAT. |
Inclusive allowances | Shows inclusive allowances for the billing period. Includes group level Inclusive Unit details. |
Page 4 onwards
Page 4 will show details of charges.
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