How to update your Payment/Top Up Method
Please see below to find out how to update your Credit/Debit card details on My3.
Prepay
- Login to your My3 account
- Click 'Top Up Now'
- Select 'Payment Methods'
- Click 'Edit'
- Enter the new details
- Click 'Save'
Please note that if you experience any difficulty during the 'Add Card' step of this process, you may need to delete your previously saved card.
Bill Pay
- Login to your My3 account
- Click 'Set Up Direct Debit'
- Click 'Edit'
- Select 'Use Another Payment Method'
- Toggle to 'Card Payment'
- Enter your new card details
- Accept the terms
- Click Save
Please note that Direct Debit details need to be active on an account at least 8 working days before your billing due date.
