I know this is something a lot of you have been waiting patiently for, so I'm happy to share that eSIM is here! 🥳
What is eSIM?
An eSIM is a built-in SIM card that’s been pre-installed into a device, so it removes the need to insert a physical SIM. The 'e' in eSim stands for 'embedded'. They work exactly like physical SIM cards, but they make setting up a new phone a breeze. Instead of having to get a SIM replacement from a store or wait for one to be delivered, you can get connected immediately.
Benefits of eSIM
It’s easier to switch to Three. You can switch to Three online or with a phone call, instead of ordering a new SIM and waiting for it to arrive. To remove the old SIM from your phone, you won't need a SIM ejector tool.
eSIM allows you to have more than one SIM. A person can have a personal number and a business number without carrying two phones. You can receive phone calls and texts on both numbers at the same time and choose which SIM to use for making calls, sending text messages, and using data.
eSIM is more sustainable. Since there is no physical SIM card, there is no plastic, or no postage and packaging, so eSIM is an environmentally-friendly option
Even more secure. A number of advanced security features are also included in eSIM, including resistance to unauthorised cloning and tampering. eSIM users can have additional peace of mind knowing that their information is protected.
How do I activate eSIM?
Before you start
Not all phones are eSIM compatible, double check that yours is before you start.
Scan the QR code that we emailed you. You can do this using the camera on your phone and scanning the QR code on another device, or you can screenshot the email containing the QR code. When you view the screenshot in your photo gallery, a link to activate your eSIM with Three should appear on-screen, eliminating the need to scan the QR code with a camera. Click here to learn more about how to install an eSIM.
Enter the confirmation code that was sent in a separate email.
Scan the QR code that we emailed you. You can do this using the camera on your phone and scanning the QR code on another device, or you can screenshot the email containing the QR code. When you view the screenshot in your photo gallery, a link to activate your eSIM with Three should appear on-screen, eliminating the need to scan the QR code with a camera. Click here to learn more about how to install an eSIM.
Enter the confirmation code that was sent in a separate email.
Scan the QR code that we emailed you. You can do this using the camera on your phone and scanning the QR code on another device, or you can screenshot the email containing the QR code. When you view the screenshot in your photo gallery, a link to activate your eSIM with Three should appear on-screen, eliminating the need to scan the QR code with a camera. Click here to learn more about how to install an eSIM.
Enter the confirmation code that was sent in a separate email.
An eSIM is a built-in digital SIM in your device, activated by scanning a QR code and entering a confirmation code from an email that we send. It functions like a physical SIM but offers added benefits like:
It is quick and easy to set up. You can activate your eSIM straight away!
On one device, users can save multiple profiles, allowing them to have two numbers and switch between them easily.
Less waste is involved in receiving an eSIM, which means they are more environmentally-friendly! Unlike physical SIMs which involve plastic packaging waste, eSIMs arrive via email.
If you already have an account with Three, an eSIM compatible device, and wish to switch to an eSIM, you can do this on the 'Replace My SIM' page by clicking here.
When you order an eSIM, you will receive an email from Three. This email will contain a QR code for you to scan with your smartphone camera. Scanning the QR code is how you will download your eSIM profile to your device. You can also access the QR code by taking a screenshot of the email containing the QR code. When you view the screenshot in your photo gallery, a link to activate your eSIM with Three should appear on-screen, eliminating the need to scan the QR code with a camera. Click here to learn more about how to install an eSIM.
How do I activate my eSIM?
All you need to do is follow these two easy steps:
Scan or screenshot the eSIM QR code that you received via email.
Enable your eSIM, and connect to the Three network.
Yes, if your phone has the capacity to use a physical SIM and an eSIM.
Using both a physical SIM and eSIM in the same phone is handy if you want to have the same device for work and personal use. This means you can have a personal number and a work number without carrying two phones! You can receive phone calls and texts on both numbers at the same time and choose which SIM to use for making calls, sending text messages, and using data.