3Community – always available🎅🎄
The 3Community has tons of helpful information, all available at your fingertips. If you can’t find what you're looking for though, why not post your query in a comment below and allow a fellow 3Community member to help you out? Our Moderators will check in on all things 3Community throughout Christmas but please be mindful that our coverage will be limited. If you require urgent assistance, we have listed your other options below.
Web Messaging and My3 in-app Messaging🎄🦌
Our Web Messaging and My3 in-app Messaging teams are available from 7am to 12am midnight, 24/7, 365 days a year. Yes, you read that right, even on Christmas day! So, if you need help with your new phone on Christmas morning, our Messaging team will be available and happy to help you out by clicking here.
Social Media🦌❄️
If you want to contact us through Facebook, X, or Instagram over the festive period, our social media opening hours are listed in the table below. Don't worry if you contact our social media teams outside of these hours though, as they will pick up your query as soon as they are back online!
1913❄️⛄
If you would like to speak to one of our Customer Care agents, they will be available for Prepay, Bill Pay and Business queries at the following times:
|
|
Social media |
Prepay |
Bill Pay |
Business |
|
24/12/2024 |
09:00-17:00 |
09:00-19:00 |
09:00-17:00 |
09:00-17:00 |
|
25/12/2024 |
Closed |
Closed |
Closed |
Closed |
|
26/12/2024 |
09:00-17:00 |
09:00-18:30 |
09:00-17:00 |
09:00-17:00 |
|
27/12/2024 |
09:00-17:00 |
09:00-19:00 |
09:00-17:00 |
09:00-17:00 |
|
28/12/2024 |
09:00-17:00 |
09:00-18:30 |
09:00-17:00 |
09:00-17:00 |
|
29/12/2024 |
Closed |
Closed |
Closed |
Closed |
|
30/12/2024 |
09:00-17:00 |
09:00-19:00 |
09:00-17:00 |
09:00-17:00 |
|
31/12/2024 |
09:00-17:00 |
09:00-19:00 |
09:00-17:00 |
09:00-17:00 |
|
01/01/2025 |
Closed |
09:00-18:30 |
Closed |
Closed |
Please note: Don’t worry if you need help outside of these opening hours as our Messaging Team is available 07:00-00:00 365 days a year. Click here to chat with our Messaging Team.
Three stores
Over the Christmas period, our stores will be open. Click here to find the opening hours for your nearest Three store. Please note that all Three stores are closed on 25th December 2024 and 1st January 2025.