Need to contact Three? You can choose the method which suits you on your terms.
Remember, the 3Community is open 24/7 and we have some pretty legendary super users that love to help, and better still, they are Three customers just like you!
You can get in touch with Three via:
- 3Community
- My3 App Messaging and Web Messaging
- Calling 1913
- Facebook and Twitter
3Community 👍
Moderator opening hours: 9am - 5pm Monday to Friday.
We have written loads of help and support articles, which you can find in the 3MadeEasy section of 3Community. Additionally, you will also find useful information and tips from 3Community members and answers to questions that you have as a Three customer.
We recommend searching the 3Community for your question using keywords related to your issue. If you can’t find an answer, just reach out on one of the relevant boards by creating a new topic. If you want more information on how to create a topic and use the 3Community, check out these guides, here.
If you want to contact a 3Community Moderator right away, you can post a new topic and ask for the Mods. Remember that you will need to post publicly on the 3Community at least once, and rank up to 'Lookout', to be able to send a private message to one of our Moderators.
My3 App Messaging and Web Messaging
Messaging and Live Chat hours: 7am to midnight, 7 days a week.
Did you know that you can chat with a Three Expert in your My3 app? Send a message with your query, carry on with your daily life and we will get back to you. Just open your My3 App and select the “Message Us” button.
You can also contact our Web Messaging team on your laptop, tablet, phone, or desktop by using this link three.ie/chat/. Make sure that you have pop-ups enabled, and click on the "Chat Now" button. You will see the below pop-up on your screen.
Please note that the Business messaging team is available Monday - Friday 9am to 7pm and 9am to 6pm on Saturday and Sunday.
Not registered on My3 yet? Sign up, here!
1913
Hours: 8am - 8pm, Monday to Friday, and 9am - 6:30pm Saturday, Sunday, and Bank Holidays.
Sometimes, you might prefer to speak to someone directly. Our Customer Care team is here for you! Call us on 1913 or if calling from abroad +35383 333 3330. You can call 1913 from any phone or landline, regardless of network. (Please note that we can only discuss details of accounts with the named account holder or an authorised contact.)
For Three Business customers, please note that opening hours are 8am to 7pm Monday to Friday, and 9am to 6:30pm on Saturdays and Bank holidays (closed on Sundays).
When you call us, you will hear a Three greeting and you will be asked for your Three mobile or broadband number.
- Select 1 for a query relating to the number you're calling from.
- Select 2 for a query relating to a different mobile number.
- Select 3 for a query relating to your broadband account.
- Select 4 if you are looking to join Three.
Facebook/Twitter
Hours: 9am - 7pm Monday to Friday, 10am - 6pm Saturday, Bank Holidays, and closed on Sunday.
Our Social Media team are on hand to help you if you reach out to us through a public post/tweet, PM or DM. Remember not to post your personal details (full name, number, address and date of birth) publicly though! Sometimes we will privately ask for these details to access your account and help further.
Social media response times are within an hour but please note that posts/tweets out of hours will be responded to the following morning.
Facebook: https://www.facebook.com/3Ireland/
Twitter: https://twitter.com/ThreeCare
Thinking of becoming a Three Customer?
Are you considering joining our network? We have so much to offer! Great phones, price plans to suit all, outstanding customer care, and our amazing customer rewards app Three+. Not to mention, we are the only network that offers All You Can Eat data.
Call us on 1800949546 and 1800949560 (freephone) to join Three and talk about our current offers for new customers. Opening hours for this line are 8am - 8pm Monday to Friday, and 9am - 6:30pm Saturday and Sunday, including Bank Holidays.
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