Roaming is when you use your phone for calls, texts, and data outside of your home network, typically when you are abroad. There are a lot of questions you may have when roaming, and we have got you covered!
First things first: If you have never used your Three phone abroad, reach out to us here on the 3Community to check that roaming is enabled on your account.
Travelling within the EU: Most of our plans include an EU data allowance. If you are not sure how much your plan includes, you can check your roaming allowance through your My3 account.
Travelling within the UK: Although the UK has left the EU, your EU roaming allowance applies.
Travelling outside the EU: Customers can roam in any country that Three has a roaming agreement in, and charges apply to ALL usage. Your data will make a connection straight away to the local network.
Read about our international roaming rates by clicking here. Want to help reduce the cost of roaming?
Why not check out what roaming add-ons are compatible with your plan by reading our price guides here.
Please note that the 2G & 3G networks are being retired in the UK and the USA. If you are travelling to either of these countries, please activate 4G calling and Wi-Fi calling to ensure that you will have service during your trip. Click here to read our blog about roaming changes.
The European Union has amended the rules regarding roaming rates. The overall aim of the roaming regulation is to allow users to use their mobile phone at home or within the EU where the same charging mechanism will apply. This regulation commenced in June 2017.
Nothing, all new Three accounts are sold with roaming activated. If you would like to learn more tips and tricks about roaming, check out our blog All About: Roaming
Service in flight or at sea is not guaranteed. When it is available, however, you are roaming on a satellite network and you will be exposed to high charges.
You can also check your rates before travelling by clicking here, and selecting “Satellite (Maritime/In Flight)” for the country that you are visiting. It is important to note that if you are on a ship/flight within the EU region, this is not part of EU roaming regulation.
If you are traveling by air or sea, we recommend that you switch off your data before you leave to avoid unwanted charges, and connect to Wi-Fi if possible. Please that such Wi-Fi may be chargeable, so please check with the provider prior to connecting.
How do satellite networks differ from normal networks?
Normal networks are land based. Satellite networks are mostly used while out at sea or traveling by air. Satellite networks are not included as part of any roaming allowances, meaning that they are an additional charge, so please review the charges before connecting. Click here to find out about Satellite charges.
What do I do if I have difficulties while I’m roaming?
Information on the means of access to Emergency Services (Emergency Means), Public Warning Systems (PWS) and Value Added Services (VAS) or Premium Rate Services has been compiled by BEREC* and is available at the links below: