Texts not working

[Add_19741]

Hi, I recently upgraded and changed plan and now I can't send text messages or receive them.  So I'm unable to do authentication for online transaction. I've been on to support who told me they'd log it with support and I'd have a reply on the 29th of this month.  I can't wait that long.  I phoned support and they told me to turn device off and on which I did but it's not fixed the issue.  It's saying can't send text and error code 0.

Thanks 

[James_96764]

I can't send gifs or pictures on text ?

[Three_Tommy]

Hey @James_96764. I can certainly check this out. Pop through to our PM with your mobile number, full name, address, and date of birth, and I will assist further.