Thanks for letting me know @Add_07697, next I'm going to need to have a look at your account and possibly raise this with our technical team. So that I can do this please pop me a PM with your name, number, full address and date of birth. Can you also please let me know what make and model phone you're using, what's the name of the app you're having difficulty with and when was the last time that you tried to get an SMS from them? If it was more than 24 hours ago can you please try again, having an example with 24 hours will assist the technical team.
