I accidentally topped up €20 twice, instead of the €20 euro showing in my balance it resetted the current plan and my balance is 0. Can i get a refund or just have this €20 apply for the following month plan?
Hi @Manuel4q, thank you for reaching out to us here on 3Community. While top ups are non refundable as per our terms and conditions, if you pop me a PM with your name, number, full address and date of birth, I'll take a look at your account and see what I can do.
