Hello, I have received a bill notification but I’m only toppling up €20 a month. Is this an error?
Hi @Dawn_05798 and welcome to 3Community 👋
That's strange but I'd be happy to look into it for you. I just need a little more info, like, did you receive the notification by text or email and when did you receive it? Did the notification contain a mobile number or account number?
Hi Stacey,
Sorry for such a slow reply. I received a text and an email on 03/08/23 and yes, there was an account number. It says the payment of €35.79 is due on 21/08/24.
Thank you for investigating this for me.
Dawn.
@Dawn_05798 thanks for getting back to me on this. Please pop me a PM with your name, number, full address and date of birth. Please also include the account number included in the text and I'll get the ball rolling.