Cannot receive calls since I changed to 3

[BR85]

Since I switched to 3 I have not been able to receive calls.
That is over 2 weeks ago.
I have raised this several times with chat support and have been told it has been escalated and will be fixed by X date. Then I contact them on X date and they ask for more time. I was patient the first 3 times but it’s a serious problem for me now.
I work from home and rely on my phone.
It’s causing me a lot of problems with work.
I contacted chat support on Friday to see what the status was and again I got another request for more time and no details of any kind. Eventually I was told that nothing could be done and the guy disconnected. No one seems to be able to give me a straight answer about the issue. So I’ve asked to cancel repeatedly so I can return to my old provider which worked perfectly. All I got for reply was deflection and no action. I need to know what the problem is and that there is a rapid solution or I need to cancel it’s as simple as that.
Chat support are completely Unable to deal with this is, Anyone from 3 out there that can address this?

[LauraH]

@BR85 Hi there. I was in touch with the team this morning who have sent another request to your previous network about this. Have you reached out to them yourself by any chance? 

[BR85]

Is that the responsibility of the customer?
Surely as my new network this is your responsibility?
I’m starting to feel like I’m an annoyance for asking why my phone hasn’t
worked since moving to your network.

[LauraH]

@BR85 Absolutely not an annoyance, I'm happy to continue following up on this on your behalf on my side. Hopefully, we won't be waiting too much longer for a response, I'm looping in with the team daily and I'll let you know as soon as I have anything solid!

[BR85]

Hi, Thanks for the response, I understand it’s not you personally but I
cannot continue paying for a faulty service. It’s been going on for weeks
with very vague timelines and no resolution.
I can leave it until 5pm this Monday 22nd to be resolved then I’ll have to
make a formal complaint to the regulator and I would like to know how to
cancel my contract with 3 so I can move to a network that can let me
receive calls.
I’ve stated multiple times that this is causing me a lot of work problems
and it’s not a casual complaint. I need it fixed. Please let me know why
it’s taking so long to sort.

[BR85]

Hi, still not receiving calls, I’ll need to cancel my contract so I can go to a provider who can provide me with a working service.
What’s the process for cancelling please?

[LauraH]

@BR85 I haven't forgotten about you I promise. I've escalated this to the highest point and they in turn are contacting your previous network daily in a bid to have the port completed and thus allowing your incoming calls to come through. I completely understand your frustration, we are doing all we can from here to get this across the line for you. I'll also make sure you're kept up to date over the Christmas period when I'm not here (although hopefully this will be resolved by then).

I'd hate to see you leave us. If you move to another network I can't guarantee everything would go through smoothly as the last move hasn't completed yet.