@Loren_02470 Hi there and thanks for posting! I'm wondering if you've heard from the Online Shop team since you posted? If not, let me know when you ordered and which phone and we'll go from there.
Hi, I have a similar request, can you help me?
@Valeria_10406 Hi there & welcome to the 3Community😊 Could you pop us a PM with your order number or account number so we can check this out for you? Jamie