Bill Charges Explained
Bill Charges Explained
The below outlines how to view your paper bill. Remember, you can view your bill online at any time by logging in to your My3 Account.
You can see an overview of any charges on Page 1 of your paper bill. Page 3 of your bill will provide a detailed description of any charges.
To view a detailed breakdown of your bill (with images), see Your Bill Explained.
Page 1
The charges are divided into five sections.
Read on to see a description of the different types of charges that can appear on your bill.
Section |
Charge and description |
Your charges |
Monthly Charges shows the cost of your price plan.
Once-off charges are charges that do not occur every month. Click here for more information on these. |
Your discounts and credits |
This will show an overview of any discounts or credits applied to your account.
The amount discount or credit is deducted from the Total Bill Amount. |
What you've used |
Calls shows total charges for any calls you made outside of your inclusive minutes
Messages shows total charges for any texts or picture messages you sent outside of your inclusive texts.
Premium Services can be:
Data and Entertainment Services can be:
|
Total before VAT |
This shows the total of all of the above charges before VAT is applied.
VAT at the standard rate is applied to all bills, unless you are a VAT exempt business customer. |
Your total bill amount |
This shows the total of all charges on your bill plus VAT. |
Page 3
Charges are divided into the same sections as on Page 1.
Read on to see a detailed description of the different charges.
Section |
Charge and description |
Your charges |
Here you will see:
Please note: If your plan comes with inclusive minutes, texts or data you might see them listed separately here. However you have not been charged extra for these.
If you recently changed your plan you may see two plans listed in the section. The first line will show charges up to the date you changed your plan and the second line will show charges from the date you changed. |
Your discounts and credits |
Any credits or discounts you received will be listed here with a detailed description of why the credit or discount was applied. |
What you've used |
Calls shows charges for the following types of calls:
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Messages shows charges for the following types of messages:
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Premium Services shows charges for:
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Data and Entertainment Services shows charges for
If you have been charged for data usage and you don't have a data add on, we'd recommend contacting us to purchase one.
These charges have no VAT applied and are now split out separately on your bill. |
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Roaming shows charges for:
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