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Check Upgrade Eligibility

How do I check if I'm due an upgrade?


We offer our bill pay customers an upgrade from 3 months (90 days) before their contract is up. For example, if your contract is up on 31st December 2018, you are entitled to an upgrade from 30th September 2018. 


We offer two easy ways to check if you’re eligible for an upgrade.



On your My3 Account under the ‘Mobile & Plan’ section, click ‘Check if you can upgrade’.


If you use the My3 App, tap the ‘My3 Account’ button, followed by ‘Upgrade Now’.



Both bill pay and prepay customers can also check what upgrades are available to them on our e-shop upgrade page.


Please note: If you had a phone insurance policy with Three SOS, you will need to add it again when upgrading.