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Check Upgrade Eligibility

How do I check if I'm due an upgrade?


We offer our bill pay customers an upgrade from 3 months (90 days) before their contract is up. For example, if your contract is up on 31st December 2020, you are entitled to an upgrade from 30th September 2020. 


We offer two easy ways to check if you’re eligible for an upgrade.



  • On your My3 Account under the ‘Device’ section, click ‘Upgade Device’.
  • On the My3 App, under 'Top Used Allowances', tap the context menu on the right hand side. Then tap 'Check Upgrade'.


Please note: If you had a phone insurance policy with Three SOS, you will need to add it again when upgrading.