Why Did My Direct Debit Payment Fail?

[#1]

Has your recent Direct Debit payment failed? Don’t worry, there are a few reasons why this can happen. Below is some of the most common reasons why a Direct Debit can fail.

Why Direct Debits Fail

• Insufficient funds:
  If you don’t have enough money in your bank account to cover your Direct Debit payment on the specified date, then your Direct Debit will fail due to Insufficient Funds.

• CCDD declined:
  Your Continuous Credit Direct Debit (CCDD) instruction was declined by your bank. This might happen due to restrictions on your account that were not communicated to Three.

• No Valid Mandate
  This simply means we don’t have a valid Direct Debit mandate on file for your account. This could be due to an incomplete the Direct Debit setup, your mandate expired or was cancelled or there was an error during the setup process.

What Do You Do

The first thing you need to do is get in touch with your bank to confirm why payment was unsuccessful and to follow the steps below

Make Payment

• Please make a manual payment to avoid any interruption to your service
  You can do this by logging to My3 and making a payment.

• If you need to speak to someone about your payment options, please contact our Three Payment Support Team at 1800944933.

Set Up Your Direct Debit

• Once you’ve made payment and your account is up to date, you’ll need to set up a new Direct Debit so we can collect future payments. This can be done through your My3 Account or by contacting our Messaging Team by clicking here.
• Important: A €4.57 administration fee applies to all accounts that don’t have a Direct Debit set up not set up with Direct Debit.
  
  Please note: If your Direct Debit failed due to insufficient funds and you’ve since made a full payment, the Direct Debit will automatically resume on your next scheduled payment date — there’s no need to set it up again.
  
  For more on Direct Debits and ways to Pay, please check out the below links for helpful step by step guides and videos.

• Update your Direct Debit Details

• How to: Make a Payment