I had a query with my July-August-September bills which has left me extremely disappointed with Three. I have bill pay for roughly €60 a month with Three including free calls, texts and 8GB of data. What I don't understand is each of my bills have been paid yet I went to check my bill online as I haven't received a text to tell me when my bill is due. Now it suddenly says I owe over €220 which I don't understand how. Up until this year I never had any problems with 3 until now and I called a few times over the summer because and asked to change my bill date. I was told no which I then expressed that I wouldn't be able to pay my bills until the 10th of each month as I get paid monthly havung started a new job. The woman said that was fine and that my bill would be taken out around the 8th but I wouldn't be charged for it. Then I called today and a man told me I had to pay over €220 before my next bill or I'll be cut off. Having been a Customer for 5 years I think this unfair and even though I have made around 3 phone calls over the past few months no one can tell me why I owe over €220 EVEN THOUGH I HAVE PAID EACH BILL. Furthermore why didn't any 3 representative tell me in my previous calls that I owed money?? I queried my issue with Three in July about how I had used all my data so they turned off my mobile data so how could I have overused my data when it was already off?. The man I spoke to today kept saying there was nothing wrong with my bill and that I shoulsd pay it and kept repeating my notes from previous calls trying to confuse me. Which didn't work. I think more training needs to be given to staff. No explanation / breakdown was given as to how I hiked up such a bill. Just repeating my notes over and over. I kept asking where did this figure of over €220 come from with no exact answer. More waffle than anything. It's crazy and disgraceful. He saidm I'd have to set up a DD mandate again as 3 decided to cancel the one I already had without telling me!!!! DISGRACEFUL.
From one very unhappy and unsatisfied customer who will take this issue to Consumer Rights and anywhere else I can.
