Three looking for €130 to unlock my phone

[barryfmccarthy]

Hi there,
I have requested to unlock my phone via one of the Three stores. I got the following email message back:

You must have topped up your account by 130 euro using this handset before we can issue you with a network unlock code.

I am out of contract since 2017 and all my bills paid every month on time. I don't understand why I have to pay this?

I am using this forum as a last resort. The webchat is down and there's no option to speak to a human on the freephone line.

Anyone else getting this request for cash to unlock their phone?

Regards,

Barry

[billbond4]

Is it the phone from 2017 that your trying to unlock?

[barryfmccarthy]

Yes, I think it is.

[billbond4]

Send the mods a pm with your account details and the IMEI of the phone and ask them to see if they can do it for you

[barryfmccarthy]

Hi Billbond4,

Thanks for that. I'll give a go.

Cheers.

Barry

[barryfmccarthy]

Hi billbond4,

I'm trying to locate the email address of a moderator. Would you happen to know one?

Barry

[billbond4]

Try @Three_Deborah 

[barryfmccarthy]

Brilliant, thanks.

[barryfmccarthy]

Hmm. That didn't work. Needs to be an email methinks.

[billbond4]

Just click @Three_Deborah  and in the next page click the button

"Send this user a private message"