Hi there 👋 You can check this out on your My3 account here 👉 http://bit.ly/1b7UPYH. You can also give our upgrades team a call on 1800 947 591 and they'll be happy to talk you through all your options 👍
Hi there 👋 You can check this out on your My3 account here 👉 http://bit.ly/1b7UPYH. You can also give our upgrades team a call on 1800 947 591 and they'll be happy to talk you through all your options 👍
Hi can you explain the different upgrade values? if a diamond upgrade equates to only €100 off a new phone what are the others, bronze/silver/gold/platinum.
Hi @IanoD, It is all based on your price plan and what kind of phone you're looking at. If you'd like to pop me a PM with your info I'll have a look at your upgrade eligibility for the moment. Ashlee
In my account the page says "When can I upgrade? 09-AUG-18".
This has been so for quite some time now.
Yet, when I click "upgrade now" just below this, I am not allowed to upgrade.
Why this unacceptable frustratration of a long standing customer?
@phlb You're probably eligible for an early upgrade, I'd say. We can approve it for you and then you'll be able to upgrade in our systems as there is an option to upgrade 3 months before your contract ends. The reason for this is there are some conditions which need to be met before an early upgrade can be approved. Happy to do it for you, PM your number, address and date of birth. Thanks'
Thanks!
Great to have the problem solved so quickly.
Happy to help @phlb! When you're ready, send us a PM and we'll take it from there