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Mobile Internet connectivity issues.

Clo
Scout

Mobile Internet connectivity issues.

Hi there,

I'm just wondering if anyone is able to help me with our mobile broadband.

We joined 3 in November of 2020 & had absolutely no issues with our broadband at all. Towards the end of January 2021, the mast in our area had gone down & was down for a week. Ever since it came back up, we've had non stop connectivity issues. We can't hold connection & keep getting error messages on things regarding an unstable connection. We've had our sim card replaced & our modem replaced and we're still suffering with it.

We haven't gotten any answers back from three support regarding this & in 2 weeks a member of our household is going to be having a serious surgery and will be on bedrest for at least 4 weeks & will want to be able to play the PlayStation to pass time while stuck in bed.
1 REPLY 1
Three_Laur
3 Community Manager

@Clo Hi there 👋 It's not ideal when you're speeds aren't consistent and I'm happy to take a look at the investigations previously opened on your account. Why not pop me a PM with your broadband number, full name, address and date of birth so I can access your account and the investigations?