Hi community,
I have been a three customer for many years now, with 2 phone accounts with them. As with many during these covid times I have been working from home and was unable to get any broadband coverage on my area with ordinary isps. So I decided to try Three broadband as a last resort.
I tried them out and I am consistently seeing top speeds of 1.5mb. In teams meetings I am dropping in and out consistently and it is unusable for it as it is not dependable enough. I contacted three and asked to see if I could get it cancelled as it is not fit for use. I see in their terms and conditions that you should get a minimum speed of 25mb at least once a day. I am not seeing anywhere near it. I asked if I could cancel it and I have been getting fobbed off as them saying their technicians don't see an issue with it. At this stage I am just feeling down with it all. I have asked for help again and again, it is unusable, I shouldn't have to pay for it for 2 years when it is not fit for purpose. My phones internet is the same in this area in terms of speed so it isnt a device issue with the broadband router.
Any advice on how to try and get this cancelled short of paying of 660 euro would be a huge help. I already pay for 2 phone plans with them and having this with no added benefit and three customer care been of no help is very frustrating.
