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Three.ie Support Sevice Issues - Mobile Broadband

Lookout

Re: Three.ie Support Sevice Issues - Mobile Broadband

Dear Three,

Any news on this request???? Any chance you can spare a minute to try and help your customers please.
Pathfinder

Re: Three.ie Support Sevice Issues - Mobile Broadband

Since I have had no response since your last post we have had no choice but to seek an alternative mobile broadband supplier - therefore please note that we intend getting a 2 week trial from Vodafone on their mobile broadband and if this performs as supposed to we will have no option but to cancel our contract with Three.ie. I have raised this issue 12.09.17 and as of yet had no acceptable response from Three on this issue.

3 Community Manager

Re: Three.ie Support Sevice Issues - Mobile Broadband

We have escalated this to our technical team. I'm sorry for any inconvenience caused. The investigation is ongoing and we are focused on finding a resolution and putting that in place. As soon as we have this, we will be in touch with you immediately.  

Pathfinder

Re: Three.ie Support Sevice Issues - Mobile Broadband

Apologies but this has been "escalated" numerous times and still no
response, three.ie customer is unfortunately extremely poor, putting it
mildly. I will be proceeding with my 2 week free trial with Vodafone and
depending on results will then be cancelling my contract with three.ie.
please note we also have business phones with three.ie plus a land line all
of which will now need to be reviewed.