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Topped up dongle but no wifi

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Pat1
Frequent Visitor

Topped up dongle but no wifi

 
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Three_Laur
3 Community Admin

@Pat1 Welcome to 3Community! I'd love to help you out here. Tell me, have you been able to connect to your Prepay broadband since posting last night? Let me know and we'll go from there 👌

 

 

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Three_Laur
3 Community Admin

@Pat1 Welcome to 3Community! I'd love to help you out here. Tell me, have you been able to connect to your Prepay broadband since posting last night? Let me know and we'll go from there 👌

 

 

View solution in original post

Pat1
Frequent Visitor

Yes i have it sorted thanks so much, apparently it has to be topped up with 30 euro as per my deal I put a 20 and a 10 euro and it wouldn't activate my deal, I had to re submit another 30 euro to be able to activate my deal again, but now I'm stuck with another 30 in my My3 balance
Three_Laur
3 Community Admin

@Pat1 Thanks for getting back and letting me know. That's correct, the top-up must be done in one go to activate your plan otherwise it won't recognise the top-up. Perhaps you could pop the SIM into a phone and use some of the extra credit?   

 

 

Pat1
Frequent Visitor

Thanks 👌