Unlocking Criteria
- All Network Unlock Codes request for business accounts need to be requested by the authorised contact
- The device must be associated with your Three account
- Must not have an overdue balance on their account.
- Must not have their account currently suspended by our Collections team or Consumer Protection team.
- Must meet the minimum account spend of €300, or have paid 9 monthly invoices in full as a bill pay customer*.
*Three reserves the right to waive the Minimum Account Spend requirement for its existing customers who enter into an upgrade agreement(s) with Three.
Timeframes
Depending on the manufacturer, it can take between 2 to 30 working days to generate the code.
Using your unlock code
Please Note:
- Some smartphone models do not require an unlock code (e.g., Xiaomi, Razer, OnePlus). These devices are already unlocked and will work with any SIM.
- Prior to unlocking your device, you should ensure that you back up or otherwise store separately your data, as this may be lost during the device unlocking process. We are not responsible for any information or other data which may be lost during the device unlocking process.
