Issues with Three Landline

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If you are unable to make/receive calls, hear the caller on the line, or have any other issues with your landline (fixed voice solution), please follow the steps below:

• If the issue is to do with being unable to hear the dial tone/caller on the line, make sure your volume is turned up, or if the sound is already too loud, just adjust the volume accordingly.
• Ensure that your phone is plugged into the Network Terminating Unit (NTU). Your NTU is the wall mounted socket where the external phone line comes into your house. 
• Check that the phone cable is connected properly to both the phone and the NTU. If you suspect that the phone is faulty, try plugging another phone into the NTU and check if the issue is resolved. Should you have a faulty phone, should you determine a faulty phone is the issue, simply replace it.
• Check that the phone cable isn't faulty. Try using a different telephone cable to test this. If you suspect that the phone line is faulty, please get in touch by calling 1800800002 option 1.