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Accessing your PUK Code

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Accessing your PUK Code


You will need a PUK (Personal Unlocking Key) code if you enter your PIN wrong 3 times, which causes your SIM to be blocked. 


You can get your PUK by calling us on 1913 and following the instructions on the IVR. Alternatively, contact us at


Once you enter your PUK code, you can set up a new PIN.