Accessing your PUK Code
You will need a PUK (Personal Unlocking Key) code if you enter your PIN wrong 3 times, which causes your SIM to be blocked.
You can get your PUK by calling us on 1913 and following the instructions on the IVR.
* Once you enter your PUK code, you can set up a new PIN.
Do you need more help? Why not ask the 3Community and benefit from the experience of over 90,000 members.