Handling Nuisance Calls
While rare, occasionally some of our customers receive nuisance calls. Nuisance or scam calls can occur in a variety of ways, and may be irritating, offensive, misleading, threatening, fraudulent or silent.
Here are some tips for handling nuisance phone calls:
- Don't answer the phone if you do not recognise the number.
- If you receive a missed call from an unknown number, don't call back - you may be charged.
- Never provide personal information (e.g. name, address, PPS number, bank details) over the phone unless you actually know the person you are talking to.
- Most mobile phones have the option to block a phone number. If you are receiving nuisance calls, this is the best course of action. To learn how to block numbers, visit our Device Support area. Select your device, click on 'How to block calls' in the 'Calling' section, and follow the instructions.
- If you continue to receive nuisance calls, particularly if the calls are abusive or fraudulent, contact the Gardaí. The act of making malicious or nuisance calls is a criminal offence and the Gardaí can investigate this further.
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