How to Clear Cache on Devices and Browsers

Ashling

Choose your device or browser and follow the steps below to clear your cache.

In this article:

Windows Desktop

Google Chrome
1. On your computer, open Chrome.
2. At the top right, click 'More' (3 dots icon).
3. Click ‘More tools’ > ‘Clear browsing data’.
4. At the top of the pop-up box, choose a time range. To delete everything, select 'All time'.
5. Next to 'Cookies and other site data' and 'Cached images and files,' check the boxes.
6. Click 'Clear data'.

Internet Explorer 11
- Open Internet Explorer 11.
- Click the 'Settings' icon (top right corner) and click 'Safety'.
- Click 'Delete browsing history'.
- Check the 'Temporary Internet files and website files' option.
- Click 'Delete'.
- A confirmation message should appear.
- Restart Internet Explorer 11.
Microsoft Edge
- Open Microsoft Edge, select 'Menu' icon (top right corner).
- Click Settings > Privacy & services.
- Under 'Clear browsing data,' select 'Choose what to clear'.
- Select 'Cached images and files' and 'Cookies and other site data' check box and then select 'Clear'.

Mozilla Firefox:
- Click the 'menu' button, and select 'Options'.
- Select the 'Privacy & Security' panel.
- In the 'Cookies and Site Data section,' click 'Clear Data'.
- Remove the check mark in front of 'Cookies and Site Data'.
- With 'Cached Web Content' check marked, click the 'Clear' button.
- Close the browser and re-open it to proceed.

Apple Mac/OSX Desktop

Safari for Mac:
- Click the Safari menu.
- Select 'Empty Cache'.
- Click 'Empty'.
Safari 5.x for Windows:
- Click the 'Edit' menu.
- Select 'Empty Cache'.
- Click 'Empty'.

Android Web Browsers

Most default browsers for most Android phones
- Tap the menu button on your device.
- Tap 'Settings'.
- Scroll to 'Privacy Settings'.
- Tap 'Clear Browsing Data'.
- In the drop-down list, select 'beginning of time'.
- Place a check mark next to: Browsing history, Cookies and site data, Cached images and files.
- Tap the 'Clear Data' button.
- Close and then reopen the browser.

iOS Web Browsers

Safari on iPhones
- From the home screen, Select 'Settings' > Safari.
- At the bottom of Safari's settings screen, Select 'Clear cookies and data' or 'Clear Cookies and Clear Cache'.
- Confirm when prompted.

Android My3 app

Most Android devices
- Open the Settings of your phone.
- Tap the 'Storage' heading to open its settings page.
- Tap the 'Other Apps' heading to see a list of your installed apps.
- Find the application you want to clear the cache of and tap its listing.
- Tap the 'Clear cache' button.

iOS My3 App

Most iOS devices (Beware – clearing app cache on iPhones requires the app to be uninstalled.)
- Tap Settings > General > Storage & iCloud Usage.
- In the top section (Storage), tap 'Manage Storage'.
- Select an app that's taking up a lot of space.
- Take a look at the entry for 'Documents & Data'.
- Tap 'Delete App', then head to the 'App Store' to re-download it.

Need help setting up your new phone? Take a look at our handy device guides.

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