Getting ready for U-Know! The U-Know Knowledge Management system has now been deployed.
You must start using the U-Know KM by Friday 16th Oct. You can check for recent updates and important FAQs about the deployment here.
You can give feedback / log issues with the deployment team here.
We’re entering the next phase of our eSIM journey with the introduction of On Device Activation (ODA) which makes the eSIM activation process faster, easier, and more seamless🥳
What is ODA?
Well, it’s a modern method that allows new customers and existing customers who are adding a new line to their account to activate their eSIM directly from their device settings, no QR code, no emails or additional help needed. And all they need to do is select eSIM when purchasing the new connection. Once the new phone is connected to the internet, the device will securely download and install the eSIM automatically.
Benefits of using ODA
No QR Code: with ODA, there is no need to wait to receive a QR code or enter your details manually. Activation happens automatically.
Instant Setup: Activation happens as part of your phone set up.
Convenient: ODA is quick and easy.
Who can use On Device Activation?
At the moment, ODA is only available first time connections with Three, who have purchased any of the phones in the iPhone 15, 16 or 17 series & the iPhone Air.
How Do I Get My eSIM Activated by ODA?
It’s easy, when you’re purchasing your new connection, you’ll need to select your SIM type. If you select eSIM and are purchasing an ODA compatible device, your eSIM will automatically activate via ODA.
To see a list of ODA compatible devices, click below
Please Note: if your device is not ODA compatible, your eSIM will be activated by QR code.
This will be confirmed by the activation email you’ll receive. The email will contain steps on how to complete your eSIM activation.
Stable Internet Connection: in order to successfully activate your eSIM using ODA, you’ll need to make sure that you are connected to a stable Wifi connection.
ODA Activation
ODA, which automatically happens as part of your new iPhone setup. So all you’ll need to do is switch on your new device and follow the activation steps on screen.
