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Returning a Device

Returning a Device

 

If there is a fault with the goods you have purchased from Three, you may need to return these goods.

Additionally, if the goods are not purchased in a store, (e.g. through the online shop or over the phone), then in accordance with your statutory entitlements you also have a 14-day cancellation right.

 

You can find all the details on our returns policies below. If for any reason we need you to follow a different returns process then this will be detailed in your order confirmation. If you have any queries, please contact us at three.ie/chat.

 

If you're returning something purchased via Telesales or our Online Shop, please send the items to Three Online Returns, PO Box 11564, Balbriggan, Co Dublin.

 

Purchased in Three Store

 

iPhone Returns If the iPhone is faulty on day of purchase and the fault can be replicated, you can get it replaced in store.

 

After the day of purchase has passed, if the iPhone is faulty, it must be returned to Apple for repair/replacement. We can facilitate its return to Apple in any Three store.

Before being repaired, you must turn off Find my iPhone n your iPhone.

All Other Returns Purchased within 28 days

If a device is faulty and the fault can be replicated, you can get the device repaired in any Three store. Please return the goods with original packaging and with all accessories provided.

Purchased more than 28 days ago

If the goods are faulty, they can be sent for repair under the manufacturing warranty. Please return to any Three Store and we will arrange to have the device repaired. If your phone is within warranty, your repairs will be completed free of charge. However, please remember your warranty does not include water damage or physical damage.

 

Purchased via Online Shop or Telesales

 

Changed your Mind?

When you purchase goods online or over the phone, you have cancellation/cooling off rights. In accordance with your statutory entitlements, you have a 14-day cancellation right which is available from the date of delivery of any goods purchased by you.

 

If you no longer want the goods, you can return them to Three Online Returns, PO Box 11564, Balbriggan, Co Dublin.

 

Please note the following:

  • You will be responsible for charges which apply for using the services provided by Three.
  • You must return the goods in the same condition you received them.
  • You must return all accessories and original packaging.
  • You will be responsible for any damage to the goods.
  • You must remove all lock codes and security features ( iCloud, Find My iPhone, Google Lock, etc.)
  • You will be responsible for any damage to the device due to incorrect or inadequate packaging while it is in transit.
  • We strongly recommend using registered post to ensure secure delivery and return in the original packaging with all accessories.
  • You will be responsible for anything that has diminished the value of the goods beyond that necessary to establish their nature, characteristics and functioning. (Characteristics and functioning – this is normal use of the goods)".

 

Faulty Goods

iPhone Returns If the iPhone is faulty, it must be returned to Apple for repair/replacement. We can facilitate its return to Apple, if you return it to your local Three store.

 

Before returning your iPhone to us, you must turn off Find my iPhone.

All Other Returns Purchased within 28 days

If the phone becomes faulty, you can return it to the Online Shop for a replacement or repair. Please return the goods with original packaging and with all accessories provided to Three Online Returns, PO Box 11564, Balbriggan, Co Dublin.

Purchased more than 28 days ago

If the goods are faulty, they can be sent for repair under the manufacturing warranty. Please return to any Three Store or to the Online Shop Returns address (Three Online Returns, PO Box 11564, Balbriggan, Co. Dublin) and we will arrange to have the device repaired. If your phone is within warranty, your repairs will be completed free of charge. However, please remember your warranty does not include water damage or physical damage.

 

Please Note:

  • If you're sending a device via post, please ensure you obtain a confirmation receipt.
  • When returning any goods for repair, remove your SIM Card and memory cards.
  • Make sure to back up all information off your phone (contacts, pictures, messages etc).
  • Physical Damage, Misuse, Liquid damage or Unauthorised Software/Operating System installed on a phone is not covered under the manufacturer's warranty.

 

For more info on repairs, see How to Repair your Phone

For detailed info on our returns and refund policy, see here

 

Need more help? 

Contact us at three.ie/chat