Follow the steps below to unlock your Alcatel phone.
If you don't have your unlock code click here to request it now.
Please note that it can take up to 10 working days* to get your Alcatel unlock code.
*timeframe specified is a guide only. If it's taking longer to get your code than the time specified contact us for help.
If you get an error message when entering the unlock code double check that you have entered the code correctly.
On the rare occasion that the Unlock Code should fail to unlock your device, have a read of our Unlock Code Failure Process, which outlines the next steps that you should take.