Follow the steps below to unlock your Apple phone.
If you don't have your unlock code click here to request it now.
Please note that it can take up to 2 working days* to get your Apple unlock code.
*timeframe specified is a guide only. If it's taking longer to get your code than the time specified contact us for help.
If you do not get a message to say that your phone has been unlocked make sure you have an Internet connection.
On the rare occasion that the Unlock Code should fail to unlock your device, have a read of our Unlock Code Failure Process, which outlines the next steps that you should take.