Steps to unlock Nokia or Microsoft phones
Follow the steps below to unlock your Nokia/Microsoft phone.
If you don't have your unlock code, click here to request your unlock code now.
Please note that it can take up to 10 working days* to get an unlock code for a Lumia Nokia or Microsoft phone. Some newer Nokia smartphones do not require an unlock code, so please test a non-Three SIM card in your phone before submitting an unlock code request.
*time frame specified is a guide only.
Lumia Phones
There are different unlocking instructions for Windows 7 and Windows 8 devices. Please use the relevant instruction for your device.
You can check your Operating System by going to "Settings", then "About", and then "More Information".
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Windows 7
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Windows 8
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- Make sure your Three SIM is in the phone.
- Turn on the phone and enter your PIN if you use one.
- Enter ##782# and press Call.
- You will be prompted to enter the unlock code.
- The phone will say PIN ACCEPTED.
- Your phone is now unlocked!
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- Insert a SIM from another network.
- Turn on the phone and enter the SIM Card PIN if asked.
- You will be prompted to enter the unlock code.
- If not, dial ##7820# and press Call.
- Enter the unlock code.
- The phone will say PIN ACCEPTED.
- Your phone is now unlocked!
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All Other Nokias/Microsoft Phones
- Turn on your mobile and enter your PIN number (if you use one).
- Make sure your Three SIM card is in your phone.
- With your phone in standby by mode enter the following: #PW+Unlock code+1#
To get P press the * key 3 times.
To get W press the * key 4 times.
To get + press the * key 2 times.
If you enter the code and get a Code Error message when you are trying to enter the unlock code:
- Check that you have entered the code correctly.
- Make sure you are following the instructions exactly.
Need help setting up your new phone? Take a look at our handy Device Guides by clicking here.
