I am extremely disappointed to learn about the impending price increase scheduled for April. As a broadband customer who consumes a substantial amount of data, I firmly believe that we should be accorded priority bandwidth allocation. It is disheartening to note that despite our heavy data usage, we are not being prioritized over mobile phone users. I urge you to reconsider this decision and implement measures to ensure that broadband customers, who significantly contribute to your network's data traffic, receive the bandwidth prioritization they deserve. Our needs and usage patterns are distinct from those of mobile phone users, and it is only fair that our access to higher bandwidth is prioritized accordingly. I implore you to address this issue promptly and provide a satisfactory resolution that acknowledges the importance of your broadband customer base. We place immense value on your services, and it is crucial that our interests are duly considered and accommodated. Please take the necessary steps to rectify this situation and ensure that broadband customers are granted the priority bandwidth they rightfully deserve.
@Three_NiallMoreover, by stating that there is no difference between phone and broadband bandwidths, you are effectively suggesting that we could simply use any Three IE SIM card or 48.ie SIM card in our routers, without being bound by your dedicated broadband contracts. This undermines the value proposition of your broadband service offerings and raises questions about the necessity of being tied to a specific broadband plan if mobile data can be utilized interchangeably.
In the spirit of fairness and network neutrality, we do not dedicate more bandwidth or prioritise one group of customers on our network over the other, regardless of what device they use to access their data, and what services they use.
The vast majority of our data customer use bandwidth heavy services from time to time, streaming content over a router to a TV or streaming a 4K video to your phone from You Tube. We do not prejudice either group, and the network is designed to cope with their concurrent use.
While I can understand Three's network neutrality policy, I really wish Three would relax its energy saving measures by switching on all available network bands during peak time when people need the bandwidth. Up until mid last year, I used to get good peak time speed of 100+Mbps with my MikroTik router showing it using bands 1, 3 and 28. Around May, Three switched off band 1 on many rural masts including ours as part of its energy saving measures and very rarely switches it on during peak time, maybe one day every week or two. This resulted in my speed dropping down to single digit Mbps some evenings where sometimes I get the dreaded buffering wheel between 9pm and 10pm.
Back in March this year, things looked promising with band 1 back online every day and getting 100+Mbps and reliable streaming in the evenings. Then came the 7th of May the buffering wheel appeared a few times during the Eurovision first semi final, I checked my router and sure enough band 1 is switched off again. 😒
I can understand Three switching off network bands to save energy when the bandwidth is not needed such as after midnight. However, leaving the bands switched off during peak time when people need the bandwidth is really taking it too far.
