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Unlocking a B525 using Three's "Unlock Your Phone" option...

Anonymous
Not applicable

Unlocking a B525 using Three's "Unlock Your Phone" option...

I've been with Three.ie for 10+ years, presently have a Huawei B525 modem and am out of contract since August.

 

As far as I'm aware, I fulfill all of the criteria that Three requires, in order to allow mobile devices to be unlocked.  But when I go through their unlocking procedure, although my Broadband sim is detected as Billpay and I'm allowed to 'proceed', I cannot get past the SMS-verification stage.  I enter my number, it tells me that it is sending a SMS with a verification code, to my device, but one never arrives, despite hitting the "resend" option multiple times.  There is also nothing wrong with the SMS setup as I can send & receive texts using the B525 via the 192.168.8.1 web-browser thingy.

 

I'm sure that Three is legally obliged to provide unlock-codes for all mobile devices that meet their criteria, and the B525 is certainly a mobile device.

 

Has anyone gone down this route before, and perchance arrived at a solution?

1 REPLY 1
billbond4
Leader

Send a mod a pm with your account details and they can look into for you