Troubleshooting Mobile Broadband Issues
Need help with your mobile broadband? See below for the solutions to the most common issues.
Set-up Issues
For information on setting up your mobile broadband, visit our Device Guides by clicking here. Select your router, then click 'start installation'. From there, simply follow the step-by-step instructions.
View our video tutorial below on how to setup your self-install broadband modem.
Network or Coverage Issues
- Are you having issues with all internet services, or one specific site/app? If it is only one site or app, then it is not an overall internet issue.
- Are you having issues in one specific area? If so, there may be an issue with the coverage in that area. Take a look at our Coverage Map by clicking here to check the coverage in your area.
- Occasionally, congestion (a large amount of people accessing the network at the same time) can affect internet speeds, e.g., in the evening time.
- For more tips, visit our Device Support area by clicking here. Select your router, then go to the 'Troubleshooters' section and select your query (slow/unstable/no internet).
- When you have made a change to the network or settings check your speeds to see if this has had a positive change to your connection. You can check your download and upload speeds by going to Speedtest by Ookla.
Visit our Device Guides by clicking here and select your router to view more set up and troubleshooting guides.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
