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Strange broadband disconnection issue

Strange broadband disconnection issue

Hi,

 

I have a strange issue and was wondering if anyone else has experienced this. I've never had any issues with my mobile broadband but suddenly about a week and a half ago my work computer started throwing me out of video calls because 'I didn't have an internet connection'. This has continued to happen since then but I can do video calls on my private computer so I figured it might be something wrong with my work computer. However, I connected that through my mobile hotspot which is also Three and that works perfectly. 

 

I also have no other issues with my broadband when working on my work computer. The speed score is great and everything is running smoothly. The only issue I have is while on video calls and it is a new problem since it has been working great for the last year. I am so confused and I don't know what to do since I don't know where the problem might be coming from... 

 

Maybe someone else has had this issue? 

2 REPLIES 2
LauraH
3 Mod Retired

@Hanna_Rosengren Hi there and welcome to 3Community. That's definitely a strange one! We have two great broadband blogs - All about: Broadband Coverage  and . Check them out as there are some great tips and tricks in there! 

 

billbond4
Leader

Maybe restart your router and see if that helps