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Voucher Top Up Error

Voucher Top Up Error


If you're trying to use a top up voucher and you're getting an error make sure you check the following:

  • you've entered the correct phone number
  • you've entered the correct voucher number (how many digits)
  • Make sure you are entering the voucher code. If you accidentally enter the serial number your top up won't apply!

Check to see if the top up has applied in the CURRENT BALANCE tab of the My Dashboard page. Bear in mind there may be a small delay as the system updates your information. 


  • On Android you can refresh your view by clicking on the Refresh icon on the top right hand side of the screen.
  • On iOS simply select any other tab and then select the CURRENT BALANCE tab again to refresh your view 

If the top up didn't apply and you still can't top up contact us for help by clicking Message Us on the CURRENT BALANCE tab.